/* Basketeer Chatbot Widget v6 — Lottie emoji + order cards + tracking + tool dock */

/* Brand theming via CSS custom properties */
.bk-chat-widget { --bk-primary: #C4A265; --bk-primary-light: #d4b87a; --bk-primary-dark: #a88a4f; }
body[data-brand="charlotte"] .bk-chat-widget { --bk-primary: #545E86; --bk-primary-light: #6b75a0; --bk-primary-dark: #3f4766; }
body[data-brand="flowers"] .bk-chat-widget { --bk-primary: #6A7B6A; --bk-primary-light: #7f917f; --bk-primary-dark: #566856; }

/* Floating bubble button with Lottie face */
.bk-chat-bubble {
  position: fixed;
  bottom: 24px;
  right: 24px;
  width: 66px;
  height: 66px;
  border-radius: 50%;
  background: var(--bk-primary);
  color: white;
  border: none;
  cursor: pointer;
  box-shadow: 0 4px 20px rgba(0,0,0,0.25);
  z-index: 99998;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 0;
  transition: transform 0.3s ease, box-shadow 0.3s ease;
  animation: bk-chat-pulse 2s ease-in-out 3;
  overflow: visible;
}
.bk-chat-bubble:hover { transform: scale(1.1); box-shadow: 0 6px 28px rgba(0,0,0,0.35); }

/* Lottie container — larger than bubble, centered, overflows edges */
.bk-chat-lottie {
  width: 80px;
  height: 80px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 36px;
  line-height: 1;
  pointer-events: none;
  flex-shrink: 0;
}
.bk-chat-lottie svg {
  width: 100% !important;
  height: 100% !important;
}

@keyframes bk-chat-pulse {
  0%, 100% { box-shadow: 0 4px 20px rgba(0,0,0,0.25); }
  50% { box-shadow: 0 4px 20px rgba(0,0,0,0.25), 0 0 0 10px rgba(196,162,101,0.15); }
}

/* Chat panel */
.bk-chat-panel {
  position: fixed;
  bottom: 104px;
  right: 24px;
  width: 420px;
  max-width: calc(100vw - 48px);
  height: 680px;
  max-height: calc(100vh - 140px);
  border-radius: 16px;
  box-shadow: 0 8px 32px rgba(0,0,0,0.15);
  background: #fff;
  display: none;
  flex-direction: column;
  z-index: 99999;
  overflow: hidden;
  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
  overscroll-behavior: contain;
}
.bk-chat-panel.open { display: flex; }

/* Body scroll lock handled by JS (position:fixed pattern for iOS) */

/* Header */
.bk-chat-header {
  background: var(--bk-primary);
  color: white;
  padding: 14px 16px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-shrink: 0;
  border-radius: 16px 16px 0 0;
}
.bk-chat-header-title {
  font-size: 15px;
  font-weight: 600;
  display: flex;
  align-items: center;
  gap: 8px;
}
.bk-chat-header-status {
  font-size: 11px;
  opacity: 0.85;
  font-weight: 400;
}
.bk-chat-close {
  background: none;
  border: none;
  color: white;
  font-size: 20px;
  cursor: pointer;
  padding: 4px 8px;
  opacity: 0.8;
  transition: opacity 0.2s;
}
.bk-chat-close:hover { opacity: 1; }

/* Messages area */
.bk-chat-messages {
  flex: 1;
  overflow-y: scroll;
  overflow-x: hidden;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  background: #f9f8f6;
  -webkit-overflow-scrolling: touch;
  overscroll-behavior-y: contain;
  touch-action: pan-y;
}

/* Message bubbles */
.bk-chat-msg {
  max-width: 85%;
  padding: 10px 14px;
  border-radius: 16px;
  font-size: 14px;
  line-height: 1.45;
  word-wrap: break-word;
  white-space: pre-wrap;
}
.bk-chat-msg.bot {
  align-self: flex-start;
  background: #fff;
  color: #333;
  border: 1px solid #e8e4df;
  border-bottom-left-radius: 4px;
}
.bk-chat-msg.user {
  align-self: flex-end;
  background: var(--bk-primary);
  color: white;
  border-bottom-right-radius: 4px;
}

/* ===== ORDER CARD ===== */
.bk-chat-order {
  align-self: flex-start;
  background: #fff;
  border: 1px solid #e8e4df;
  border-radius: 16px;
  border-bottom-left-radius: 4px;
  overflow: hidden;
  max-width: 92%;
  font-size: 13px;
}
.bk-chat-order-header {
  background: var(--bk-primary);
  color: white;
  padding: 10px 14px;
  display: flex;
  justify-content: space-between;
  align-items: center;
}
.bk-chat-order-number {
  font-weight: 700;
  font-size: 14px;
}
.bk-chat-order-status {
  font-size: 11px;
  padding: 2px 8px;
  border-radius: 10px;
  background: rgba(255,255,255,0.2);
  font-weight: 500;
  text-transform: capitalize;
}
.bk-chat-order-body {
  padding: 12px 14px;
}
.bk-chat-order-row {
  display: flex;
  justify-content: space-between;
  padding: 5px 0;
  border-bottom: 1px solid #f0ebe3;
}
.bk-chat-order-row:last-child { border-bottom: none; }
.bk-chat-order-label {
  color: #888;
  font-size: 11px;
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 0.3px;
  flex-shrink: 0;
  min-width: 80px;
}
.bk-chat-order-value {
  color: #333;
  font-weight: 500;
  text-align: right;
}
.bk-chat-order-items {
  margin-top: 8px;
  padding-top: 8px;
  border-top: 1px solid #f0ebe3;
}
.bk-chat-order-item {
  display: flex;
  justify-content: space-between;
  padding: 3px 0;
  font-size: 12px;
}
.bk-chat-order-item-name { color: #333; flex: 1; }
.bk-chat-order-item-price { color: var(--bk-primary); font-weight: 600; margin-left: 8px; white-space: nowrap; }
.bk-chat-order-total {
  display: flex;
  justify-content: space-between;
  padding: 8px 0 0;
  margin-top: 4px;
  border-top: 2px solid #f0ebe3;
  font-weight: 700;
  font-size: 14px;
}
.bk-chat-order-total .bk-chat-order-value { color: var(--bk-primary); }
.bk-chat-order-footer {
  padding: 8px 14px 10px;
  border-top: 1px solid #f0ebe3;
  text-align: center;
}
.bk-chat-order-track {
  display: inline-block;
  padding: 6px 20px;
  background: var(--bk-primary);
  color: white;
  border-radius: 20px;
  text-decoration: none;
  font-size: 12px;
  font-weight: 600;
  transition: opacity 0.2s;
}
.bk-chat-order-track:hover { opacity: 0.85; }

/* Tracking card uses pure inline styles — no CSS classes needed */

/* Clear chat button */
.bk-chat-clear {
  background: none;
  border: none;
  color: white;
  font-size: 18px;
  cursor: pointer;
  padding: 4px 6px;
  opacity: 0.7;
  transition: opacity 0.2s;
  line-height: 1;
}
.bk-chat-clear:hover { opacity: 1; }

/* Bot message wrapper (holds message + feedback) */
.bk-chat-msg-wrap {
  align-self: flex-start;
  max-width: 85%;
  display: flex;
  flex-direction: column;
}
.bk-chat-msg-wrap .bk-chat-msg.bot {
  max-width: 100%;
}

/* Feedback buttons */
.bk-chat-feedback {
  display: flex;
  gap: 4px;
  margin-top: 2px;
  padding-left: 6px;
}
.bk-chat-fb-btn {
  background: none;
  border: none;
  cursor: pointer;
  font-size: 13px;
  padding: 2px 4px;
  opacity: 0.35;
  transition: opacity 0.2s, transform 0.15s;
  border-radius: 4px;
}
.bk-chat-fb-btn:hover { opacity: 0.8; transform: scale(1.2); }
.bk-chat-fb-btn.active { opacity: 1; transform: scale(1.2); }
.bk-chat-fb-btn:disabled { cursor: default; }
.bk-chat-fb-btn:disabled:not(.active) { opacity: 0.15; }

/* Typing indicator */
.bk-chat-typing {
  align-self: flex-start;
  padding: 10px 16px;
  margin: 0 16px;
  background: #fff;
  border: 1px solid #e8e4df;
  border-radius: 16px;
  border-bottom-left-radius: 4px;
  display: none;
  flex-direction: column;
  gap: 4px;
}
.bk-chat-typing.active { display: flex; }
.bk-chat-typing-dots { display: flex; gap: 4px; }
.bk-chat-typing-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: #bbb;
  animation: bk-typing 1.2s infinite;
}
.bk-chat-typing-dot:nth-child(2) { animation-delay: 0.2s; }
.bk-chat-typing-dot:nth-child(3) { animation-delay: 0.4s; }
@keyframes bk-typing {
  0%, 60%, 100% { transform: translateY(0); opacity: 0.4; }
  30% { transform: translateY(-6px); opacity: 1; }
}
.bk-chat-typing-text {
  font-size: 11px;
  color: #999;
  font-style: italic;
}

/* Quick actions */
.bk-chat-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  padding: 0 16px 8px;
  background: #f9f8f6;
}
.bk-chat-action {
  padding: 6px 14px;
  border-radius: 20px;
  border: 1px solid var(--bk-primary);
  background: white;
  color: var(--bk-primary);
  font-size: 12px;
  font-weight: 500;
  cursor: pointer;
  transition: all 0.15s;
  white-space: nowrap;
}
.bk-chat-action:hover {
  background: var(--bk-primary);
  color: white;
}

/* ===== TOOL DOCK (vertical strip on left side of chat) ===== */
.bk-chat-panel-body {
  display: flex;
  flex-direction: row;
  flex: 1;
  min-height: 0;
  overflow: visible;
  position: relative;
  border-radius: 0 0 16px 16px;
}
.bk-chat-panel-main {
  display: flex;
  flex-direction: column;
  flex: 1;
  min-width: 0;
}
.bk-chat-panel-main .bk-chat-input-area {
  border-radius: 0 0 16px 0;
}
.bk-chat-tool-dock.collapsed + .bk-chat-panel-main .bk-chat-input-area {
  border-radius: 0 0 16px 16px;
}
.bk-chat-tool-dock {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 6px;
  padding: 10px 5px;
  background: #f9f6f1;
  border-right: 1px solid #e8e0d4;
  border-radius: 0 0 0 16px;
  flex-shrink: 0;
  width: 48px;
  overflow: visible;
  scrollbar-width: none;
  position: relative;
  z-index: 5;
  transition: width 0.25s ease, padding 0.25s ease, opacity 0.25s ease;
}
.bk-chat-tool-dock::-webkit-scrollbar { display: none; }
.bk-chat-tool-dock.collapsed {
  width: 0;
  padding: 0;
  overflow: hidden;
  opacity: 0;
}
.bk-chat-tool-icon {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 36px;
  border-radius: 50%;
  border: 1.5px solid #e0d5c4;
  background: #ffffff;
  font-size: 16px;
  cursor: pointer;
  transition: all 0.2s ease;
  position: relative;
  flex-shrink: 0;
  padding: 0;
  font-family: inherit;
  line-height: 1;
  box-shadow: 0 1px 3px rgba(0,0,0,0.08);
}
.bk-chat-tool-icon:hover {
  border-color: var(--bk-primary);
  background: #fff;
  transform: scale(1.1);
  box-shadow: 0 0 10px 2px rgba(196,162,101,0.35);
}
.bk-chat-tool-icon.flash {
  background: var(--bk-primary);
  border-color: var(--bk-primary-light);
  transform: scale(1.15);
}
/* Tooltip on hover — shown inside the panel body area */
.bk-chat-tool-icon .bk-tool-tip {
  position: absolute;
  left: calc(100% + 6px);
  top: 50%;
  transform: translateY(-50%);
  background: #1a1714;
  color: #e8e0d4;
  padding: 4px 10px;
  border-radius: 6px;
  font-size: 11px;
  font-weight: 500;
  white-space: nowrap;
  pointer-events: none;
  opacity: 0;
  transition: opacity 0.15s ease;
  z-index: 10;
  box-shadow: 0 2px 8px rgba(0,0,0,0.3);
}
.bk-chat-tool-icon .bk-tool-tip::before {
  content: '';
  position: absolute;
  right: 100%;
  top: 50%;
  transform: translateY(-50%);
  border: 4px solid transparent;
  border-right-color: #1a1714;
}
.bk-chat-tool-icon:hover .bk-tool-tip { opacity: 1; }

/* Dock toggle tab */
.bk-tool-dock-toggle {
  position: absolute;
  top: 50%;
  right: -14px;
  transform: translateY(-50%);
  width: 14px;
  height: 36px;
  background: #f0ebe3;
  border: 1px solid #e0d5c4;
  border-left: none;
  border-radius: 0 6px 6px 0;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 10px;
  color: #a89880;
  z-index: 6;
  transition: color 0.2s, background 0.2s;
  padding: 0;
}
.bk-tool-dock-toggle:hover {
  color: var(--bk-primary);
  background: #e8e0d4;
}
/* When dock is collapsed, show expand tab on panel left edge */
.bk-tool-dock-toggle-expand {
  position: absolute;
  top: 50%;
  left: 0;
  transform: translateY(-50%);
  width: 14px;
  height: 36px;
  background: #f0ebe3;
  border: 1px solid #e0d5c4;
  border-left: none;
  border-radius: 0 6px 6px 0;
  cursor: pointer;
  display: none;
  align-items: center;
  justify-content: center;
  font-size: 10px;
  color: #a89880;
  z-index: 6;
  transition: color 0.2s;
  padding: 0;
}
.bk-tool-dock-toggle-expand:hover { color: var(--bk-primary); }
.bk-tool-dock-toggle-expand.visible { display: flex; }

/* Tool dock glow animation — subtle idle pulse */
@keyframes toolGlow {
  0%, 100% { box-shadow: 0 0 0 0 rgba(196,162,101,0); border-color: #e0d5c4; }
  50% { box-shadow: 0 0 8px 3px rgba(196,162,101,0.3); border-color: rgba(196,162,101,0.6); }
}
.bk-chat-tool-icon.glow {
  animation: toolGlow 1.5s ease-in-out 2;
}

/* Input area */
.bk-chat-input-area {
  display: flex;
  align-items: center;
  padding: 10px 12px;
  border-top: 1px solid #e8e4df;
  gap: 8px;
  flex-shrink: 0;
  background: #fff;
  border-radius: 0 0 16px 16px;
}
.bk-chat-input {
  flex: 1;
  border: 1px solid #ddd;
  border-radius: 20px;
  padding: 8px 16px;
  font-size: 14px;
  outline: none;
  transition: border-color 0.2s;
  font-family: inherit;
  max-height: 80px;
  resize: none;
}
.bk-chat-input:focus { border-color: var(--bk-primary); }
.bk-chat-send {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  border: none;
  background: var(--bk-primary);
  color: white;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 16px;
  flex-shrink: 0;
  transition: opacity 0.2s;
}
.bk-chat-send:disabled { opacity: 0.4; cursor: not-allowed; }

/* Clickable links in bot messages */
.bk-chat-link {
  color: var(--bk-primary);
  text-decoration: underline;
  text-underline-offset: 2px;
  word-break: break-all;
  font-weight: 500;
}
.bk-chat-link:hover { opacity: 0.8; }

/* Product cards rendered in iframe — styles are self-contained in chat-products.html */

/* ===== CALLOUT BUBBLE ===== */
.bk-chat-callout {
  position: fixed;
  bottom: 96px;
  right: 24px;
  background: #fff;
  border: 1px solid #e8e4df;
  border-radius: 16px;
  border-bottom-right-radius: 4px;
  padding: 10px 32px 10px 14px;
  box-shadow: 0 4px 16px rgba(0,0,0,0.1);
  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
  font-size: 13px;
  color: #333;
  z-index: 99997;
  cursor: pointer;
  max-width: 240px;
  opacity: 0;
  transform: translateY(8px) scale(0.95);
  pointer-events: none;
  transition: opacity 0.3s ease, transform 0.3s ease;
}
.bk-chat-callout.visible {
  opacity: 1;
  transform: translateY(0) scale(1);
  pointer-events: auto;
}
.bk-chat-callout:hover { border-color: var(--bk-primary); }
.bk-chat-callout-close {
  position: absolute;
  top: 4px;
  right: 6px;
  background: none;
  border: none;
  color: #aaa;
  font-size: 14px;
  cursor: pointer;
  padding: 2px 4px;
  line-height: 1;
}
.bk-chat-callout-close:hover { color: #666; }
.bk-chat-callout-text {}

/* Subtle tail pointing to bubble */
.bk-chat-callout::after {
  content: '';
  position: absolute;
  bottom: -6px;
  right: 20px;
  width: 12px;
  height: 12px;
  background: #fff;
  border-right: 1px solid #e8e4df;
  border-bottom: 1px solid #e8e4df;
  transform: rotate(45deg);
}

/* ===== MOBILE ===== */
/* ===== MOBILE — Bottom sheet ===== */
@media (max-width: 480px) {
  .bk-chat-panel {
    position: fixed !important;
    top: auto !important;
    bottom: 0 !important;
    left: 0 !important;
    right: 0 !important;
    width: 100% !important;
    height: 85vh !important;
    height: 85dvh !important;
    max-width: none !important;
    max-height: none !important;
    border-radius: 20px 20px 0 0 !important;
    z-index: 99999;
    overflow: hidden;
  }
  .bk-chat-bubble { bottom: 16px; right: 16px; width: 56px; height: 56px; }
  .bk-chat-lottie { width: 66px; height: 66px; font-size: 30px; }
  .bk-chat-callout { bottom: 78px; right: 16px; max-width: 200px; font-size: 12px; }
  .bk-chat-header {
    padding: 12px 16px;
    border-radius: 20px 20px 0 0;
    position: relative;
  }
  .bk-chat-header::before {
    content: '';
    position: absolute;
    top: 6px;
    left: 50%;
    transform: translateX(-50%);
    width: 36px;
    height: 4px;
    background: rgba(255,255,255,0.4);
    border-radius: 2px;
  }
  .bk-chat-header-title { font-size: 15px; }
  .bk-chat-close {
    font-size: 28px; padding: 4px 12px; opacity: 1;
    min-width: 44px; min-height: 44px;
    display: flex; align-items: center; justify-content: center;
  }
  .bk-chat-messages {
    flex: 1;
    min-height: 0;
    padding: 12px; gap: 8px;
    overflow-y: auto !important;
    -webkit-overflow-scrolling: touch;
    overscroll-behavior-y: contain;
    touch-action: pan-y;
  }
  .bk-chat-msg { max-width: 90%; font-size: 14px; }
  .bk-chat-input { font-size: 16px; }
  .bk-chat-input-area {
    padding: 8px 12px;
    padding-bottom: calc(8px + env(safe-area-inset-bottom, 0px));
    border-radius: 0;
  }
  .bk-chat-panel-body {
    flex-direction: column;
    flex: 1;
    min-height: 0;
  }
  .bk-chat-panel-main {
    flex: 1;
    min-height: 0;
  }
  .bk-chat-tool-dock {
    flex-direction: row; width: auto; padding: 6px 8px; gap: 8px;
    border-right: none; border-bottom: 1px solid #e8e0d4;
    border-radius: 0; overflow-x: auto; overflow-y: hidden; justify-content: center;
  }
  .bk-chat-panel-main .bk-chat-input-area { border-radius: 0; }
  .bk-chat-tool-dock.collapsed { width: auto; height: 0; padding: 0; }
  .bk-chat-tool-icon { width: 32px; height: 32px; font-size: 14px; }
  .bk-chat-tool-icon .bk-tool-tip { display: none; }
  .bk-tool-dock-toggle { display: none; }
  .bk-tool-dock-toggle-expand { display: none !important; }
  .bk-chat-tracking-map { height: 120px; }
}

/* ===== HEADER AVATAR CIRCLE ===== */
.bk-chat-header-avatar {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  background: rgba(255,255,255,0.18);
  position: relative;
  overflow: hidden;
  flex-shrink: 0;
}
.bk-chat-header-avatar-fallback {
  position: absolute;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -50%);
  font-size: 22px;
  line-height: 1;
  pointer-events: none;
  animation: bkHeaderBob 2.2s ease-in-out infinite;
}
@keyframes bkHeaderBob {
  0%, 100% { transform: translate(-50%, -50%); }
  50% { transform: translate(-50%, calc(-50% - 3px)); }
}
.bk-chat-header-avatar-lottie {
  position: absolute;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -50%);
  width: 60px;
  height: 74px;
  pointer-events: none;
}

/* ===== PEEK (desktop only — Basil peeking above chat panel) ===== */
.bk-chat-peek {
  position: fixed;
  z-index: 2147483647;
  width: 64px;
  height: 78px;
  pointer-events: none;
  display: none;
  filter: drop-shadow(0 4px 16px rgba(0,0,0,0.20));
}
.bk-chat-peek.visible {
  display: block;
  animation: bkPeekBob 2.6s ease-in-out infinite;
}
@keyframes bkPeekBob {
  0%, 100% { transform: translateY(0); }
  50% { transform: translateY(-6px); }
}
.bk-chat-peek-fallback {
  position: absolute;
  top: 0;
  left: 50%;
  transform: translateX(-50%);
  font-size: 46px;
  line-height: 1;
  pointer-events: none;
  text-align: center;
}
.bk-chat-peek-lottie {
  position: absolute;
  top: 0;
  left: 50%;
  transform: translateX(-50%);
  width: 80px;
  height: 98px;
  margin-top: -10px;
  margin-left: -4px;
  pointer-events: none;
}

/* ===== GREETING SCREEN ===== */
.bk-chat-greeting-screen {
  display: flex;
  flex-direction: column;
  gap: 12px;
  padding: 4px 0 8px;
  align-self: stretch;
}
.bk-chat-greeting-header {
  font-size: 16px;
  font-weight: 600;
  color: #333;
  display: flex;
  flex-direction: column;
  gap: 4px;
  line-height: 1.4;
}
.bk-chat-greeting-sub {
  font-size: 12px;
  font-weight: 400;
  color: #999;
}
.bk-chat-greeting-section {
  font-size: 10px;
  font-weight: 700;
  color: #bbb;
  text-transform: uppercase;
  letter-spacing: 0.6px;
}

/* ===== CTA GRID (contact buttons) ===== */
.bk-cta-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
}
.bk-cta-card {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 3px;
  padding: 11px 8px 10px;
  border-radius: 12px;
  text-decoration: none;
  color: #fff;
  cursor: pointer;
  transition: opacity 0.15s, transform 0.15s;
}
.bk-cta-card:hover { opacity: 0.88; transform: translateY(-1px); }
.bk-cta-card.bk-line  { background: #06C755; }
.bk-cta-card.bk-wa    { background: #25D366; }
.bk-cta-card.bk-ig    { background: linear-gradient(135deg, #833AB4 0%, #FD1D1D 50%, #F77737 100%); }
.bk-cta-card.bk-call  { background: #1a73e8; }
.bk-cta-icon  { font-size: 20px; line-height: 1; }
.bk-cta-title { font-size: 12px; font-weight: 700; }
.bk-cta-desc  { font-size: 10px; opacity: 0.85; }

/* ===== ESCALATION INLINE CARD (no outer box) ===== */
.bk-chat-esc-inline {
  width: 92%;
  display: flex;
  flex-direction: column;
  gap: 9px;
  margin: 4px 0;
}

/* ===== EMAIL LINK ===== */
.bk-chat-esc-email {
  display: flex;
  align-items: center;
  gap: 5px;
  font-size: 12px;
  color: #888;
  text-decoration: none;
  padding: 4px 2px;
  transition: color 0.15s;
}
.bk-chat-esc-email:hover { color: var(--bk-primary); }
.bk-chat-esc-email svg { width: 14px; height: 14px; flex-shrink: 0; }
.bk-cta-icon svg { width: 22px; height: 22px; }